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annalytic21
New member
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Message 1 of 2
154
Flag Post

Printer Screen shows "B85D5390" and it refuses to print.

HP Recommended
OfficeJetPro8020Series
Microsoft Windows 10 (32-bit)

Hi,

Thanks for any possible help you can give me. That's really all the help that I can give you. I think the printer is providing an error message but I can't find anyone or anything that recognizes this message but it is refusing to print. This printer is only a few months old. Thanks again! Really appreciate it.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @annalytic21

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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