cancel
Showing results for 
Search instead for 
Did you mean: 
pwilliamspcs
New member
1 0 0 0
Message 1 of 1
79
Flag Post

Problem: HP ProBook 650 G2 keyboard not working, no input generated, but kbd backlighting works

HP Recommended
ProBook 650 G2
Microsoft Windows 10 (64-bit)

HP ProBook 650 G2 keyboard is not working. When a key is pressed, the backlighting activates, but no input is generated on the screen. The keyboard does not work whether in Windows or when booting up (so pressing ESC or F10 does not get me into startup menu). An external USB keyboard works, both in Windows and during bootup.

Running system BIOS n76 Ver. 01.02 3/01/2016 

 

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation