02-18-2019 02:36 PM
Hi, Got a new HP EliteBook 745 G5 Notebook and Im having some issues with the Intel XMM 7360 driver which constantly shuts down. I have tried to update and uninstall the driver but it keeps popping up again. This happens every 5 minutes. I can see the XMM7360 appearing under Other Devices and disappearing again within a few minutes.
03-04-2019 01:05 AM
I have the same problem with two new HP Elitebook 1040 G5 and XMM 7360. Connection worked ok first but on first trip it shut down and never came back. I thought I fixed it reinstalling driver for "ModemControl device" in system devices, but connection is missing again.
The other laptop does not even see the ModemControl device in device management.
10-07-2019 02:47 PM - edited 10-07-2019 02:48 PM
I got the XMM 7360 running on my EB 840 G5 but it took a lot of firmware updates and drivers and holding my mouth right. I'm having a heck of a time with a pair of EB 745 G5's, I'd sure like to send them out to my users but I can't get the dang modems working.
This is not happy making! I never did hear back from HP's EliteBook support after opening a case about my 840, I left for a tech conference after I got that device working so I didn't follow up. Of course, neither did they, so maybe they didn't expect a resolution?
Edit to add; The number for EliteBook support 24/7 is 866.625.1175 and my case number was 5037328215. I've previously had excellent results contacting EliteBook support, so this was disappointing. This forum is clearly not an improvement!