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Probook 640 G4 Microsoft Teams crashes whole computer

‎02-26-2020 03:16 AM - edited ‎02-26-2020 03:17 AM

HP Recommended
Product: Probook 640 G4
Operating System: Microsoft Windows 10 (64-bit)

As subject says. At work I have problem with Probook 640 G4 notebook and Microsoft Teams. I am not the user of the notebook but computer problem solving is my job.  So, this is second user who has this problem with this same computer.  First user I changed to older Probook 640 G3, which seems to work.

 

What I have been told, When user is in video meeting->It takes random amount of time and Teams crashes whole computer. I haven't seen it myself, so I cannot give more information about the crash, no dump file is created.

 

I have done totally clean(deleted partitions) install of Windows 10 Pro and problem still exist. Ram modules have been changed 3 times and all of these have passed memorytest. Bios has been reseted. Drivers should be latest, either from HP or Intel. Bios is not latest from february yet, I will update when I have chance.

 

In other use cases, computer has no problems. Problem exist only with Teams. I wouldn't use Teams at all, but it is not my decision.

 

Probook 640 G4 has:

-I5-7200U

-Kingston 8GB x 2, 2666MHz

-SSD is m.2 NVME either Toshiba or LiteOn

-Symantec Endpoint protection

(3)
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