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David_Bertelsen
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Message 1 of 2
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Probook 650 G2 serial 5CG63644W0 dosn't exist

HP Recommended
Probook 650 G2
Microsoft Windows 7 (64-bit)

Hi

 

I have a Computer that I can't get support on because the serial number Dosn't exist when I look it up on HP page?

 

Can anybody help me, what to do next?

 

Kind regards 

David

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi, David:

 

When I enter the serial number you posted in the warranty check site, I get a 'please enter a valid serial number' error.

 

When I change the last character in the serial number you posted from a zero to a letter O, I get a different message which accepts the serial number, but then asks me to enter the product number (which I don't have).

 

So, enter the serial number 5#######O (the last character being a letter O), and enter the product number, and your notebook should show up.

 

The product number can be found on the same sticker as the serial number.

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