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AlexQnet
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Message 1 of 9
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REset bios password

HP Recommended
HpProbook 4520s

Hello

 

I need the bios password reset procedure because I`ve forgotten bios password.

 

Thx in advantage!

8 REPLIES 8
REO51ST
Level 16
25,082 10,432 3,569 8,393
Message 2 of 9
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@AlexQnet

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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AlexQnet
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Message 3 of 9
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In Romania the HP service support doesn`t work! The phone providet on HP support site for Romania it`s not working! That`s why i`ve written here....Please HELP me with my problem. THx you very much!

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REO51ST
Level 16
25,082 10,432 3,569 8,393
Message 4 of 9
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Sorry  @AlexQnet

 

But no one on the forum can provide the SMC.bin file you need.

 

REO

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AlexQnet
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Message 5 of 9
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SO what can i do, beside trying to contact HP Romania because It doesn`t work theyr services? 

Where can I complayn to?

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Joel_R
Level 7
Level 7
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Message 6 of 9
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Here is a link to HP Romania support site.  You should be able to contact HP using the links and information provided on this site.

 

https://www8.hp.com/ro/ro/contact-hp/contact.html

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.
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kevin-t
Retired
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20,511 11,912 325 1,202
Message 7 of 9
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@AlexQnet

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


I work on behalf of HP
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AlexQnet
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Message 8 of 9
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I can`t contact HP support for Romania from HP WEBSITE....It` s crap for Romania!! 

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AlexQnet
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Thx Kevin...i hope they`ll contact me soon! You`r my hero!

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