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11-15-2018 05:59 AM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.
11-15-2018 08:06 AM
Here is a link to HP Romania support site. You should be able to contact HP using the links and information provided on this site.
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11-15-2018 08:08 AM
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