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jorgemartins
Level 4
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Message 1 of 1
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Flag Post

Re: Weird preliminary login screen has appeared

HP Recommended

Hello,

Can you help me to sort this out, please?

In my HP EliteBook 8540w in PreBoot Authentication , I don't know why, instead of "Select Token or swipe your finger" like it should by default, it appears just "Select Token" with a mouse cursor on the top left side (please see the image"

WP_20161206_00_13_13_Pro.jpg

So, because of this mouse cursor I can´t swipe my finger to log in directly. I have to presse "Escape" to remove the cursor an d then I can swipe the finger.

Do you know how to solve this?

Thank you very much,

Jorge

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