-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Business Notebooks
- Reading Old Hard drive via USB Caddy
Create an account on the HP Community to personalize your profile and ask a question
01-07-2017 01:33 AM
I am trying to use this PC to read a previous hard drive from another HP pavilion (purchased in September 2016 but now written off by my insurers as the screen got damaged and could not be replaced) vis a USB caddy.
Using the current USB caddy I get a message that it needs to be USB 3.0 compatible and the drive will not read. I have checked with my local tech support and the drive is readable on their system.
How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged
Solved! Go to Solution.
Accepted Solutions
01-07-2017 02:17 AM - edited 01-07-2017 02:19 AM
@Zoe_W wrote:... How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged
Hi,
No, I believe the problem is NOT due to USB 2.0 or USB 3.0. I saw this problem many times and the very simple solution: please do NOT use HP machines, somehow the old HDD has a signature and other HP machines simply reject.
After moving data to other machine, you can format it and you can use on any machine.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-07-2017 02:17 AM - edited 01-07-2017 02:19 AM
@Zoe_W wrote:... How can I resolve this as I need to access it, to retrieve a one off program which was not fully backed up before the laptop got damaged
Hi,
No, I believe the problem is NOT due to USB 2.0 or USB 3.0. I saw this problem many times and the very simple solution: please do NOT use HP machines, somehow the old HDD has a signature and other HP machines simply reject.
After moving data to other machine, you can format it and you can use on any machine.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Didn't find what you were looking for? Ask the community