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Really slow laptop

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had the laptop form over a year, I should have took it back straight away, I was using a mac book and just wanted something for work. I told the guy in pc world that I wanted something that wasn't really slow, I paid £500 for this, it was slow from the start, I kept switching to the mac because I never had time to sort this. now I have, is there anything I can do? Ive reset back to factory settings without saving any files, as ive never used this really, I used to ha an HP PC for years and loved it, the reason I chose the brand again, hope this can be fixed. 



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Message 2 of 2
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it:

Keep me posted for further assistance.

I am an HP Employee

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