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- Restoring the OS on an EliteBook 840 G6 laptop

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06-27-2020
07:14 PM
- last edited on
06-28-2020
09:10 AM
by
MatheusH
I'm so unfortunate to have purchased an EliteBook 840 G6 laptop.
The lame customer support in my area is only available over the phone and limited hours each day.
I would like to know how to restore the operating system on this **bleep** to its original state.
**bleep**
06-27-2020 08:09 PM
@Anonymous
Please use Cloud Recovery tool
https://support.hp.com/us-en/document/c06162205
If you wish, you can do a fresh install Windows 10 using
https://www.microsoft.com/en-us/software-download/windows10
The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.
During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.
Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.
Regards.
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