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‎06-27-2020 07:14 PM - last edited on ‎06-28-2020 09:10 AM by Retired

HP Recommended
Product: EliteBook 840 G6 laptop
Operating System: Microsoft Windows 10 (64-bit)

I'm so unfortunate to have purchased an EliteBook 840 G6 laptop.

 

The lame customer support in my area is only available over the phone and limited hours each day.

 

I would like to know how to restore the operating system on this **bleep** to its original state.

 

**bleep**

1 person had the same question
1 REPLY 1

‎06-27-2020 08:09 PM

HP Recommended

@Anonymous 

 

Please use Cloud Recovery tool


             https://support.hp.com/us-en/document/c06162205

 

If you wish, you can do a fresh install Windows 10 using

        

        https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

 

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
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