• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-25-2019 02:42 PM

HP Recommended
Product: PAVILION 15-CS2104TX
Operating System: Microsoft Windows 10 (64-bit)

Today I've bought a PAVILION 15-CS2104TX notebook and it's sound quality is very low and faded. What should I do? 

I don't get any option to change sound quality from default format to highest quality from the playback devices setting in my laptop. Please no it and send me a solution.

3 REPLIES 3

‎09-25-2019 03:01 PM

HP Recommended

@KHALID13 

 

After logging to your machine the first time, you need to run Windows updates few times (say around 15mins each). For sound, please download and install the following Realtek audio software:

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-25-2019 03:21 PM

HP Recommended

Dear,

I'm trying to update my window.  At first it says it cannot be. But now it is startingto update. I will give you all update and wait for your next suggestio.      

Was this reply helpful? Yes No

‎09-25-2019 04:17 PM

HP Recommended

Dear Sir, I have updated my windows and it says that it is version 1903 of windows 10.  Now I'm trying to install the following Realtek audio software (https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe) that you suggested me in your first message. But I cannot install it because at the time of installing it says that "the driver is not supported on this OS version (10.0.17763)."

Please, say me the solution. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.