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‎01-16-2020 08:49 AM

HP Recommended
Product: OMEN X 15-dg0020nr
Operating System: Microsoft Windows 10 (64-bit)

OMG.

Have never experienced this with ANY desktop or laptop PC.

After this experience will never consider purchase of an HP product. Have lost days of productivity due to troubleshooting!

 

Before anyone suggests the obvious, ie uninstall existing Realtek audio driver, rebooting

 

I have done ALL these steps.

I have also had an HP technician remote in for a couple hours and making sure everything is updated (drivers, BIOS, etc)

How can such a serious issue arise in a brand new laptop?

I am tempted to return for a full refund.

 

2 REPLIES 2

‎01-18-2020 04:08 PM

HP Recommended

@art3mis

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎01-20-2020 07:30 AM

HP Recommended

Thanks. Should I expect a private message here or via my email?

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