• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Spectre x360 - 13-aw0023dx
Microsoft Windows 11

Does anyone have contact information? I HAD two open cases with a NEW HP Sprectre that burst open due to battery expansion...they said they were sending replacements over a year ago and NOTHING has been received. I am stuck on an old laptop nearing death waiting for parts to use the "NEW" but now out of warranty laptop.

2 REPLIES 2
HP Recommended

@siestac 

 

Normally HP does not stock spare batteries, we have to buy from third party using part # to search. Your machine uses battery part # L60373-005 which is N/A from HP

 

You can use part #  to buy elsewhere such as Amazon, Newegg ... or eBay

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I understand that but my entire bottom cover is warped beyond repair and has split the metal. they were supposed to send a new bottom panel. I have NOTHING but and unusable computer. I wish the damage was just the swollen battery but it goes beyond. I was told it would be replaced.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.