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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Business Notebooks
- STILL no battery replacement after a YEAR.

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10-04-2022 01:31 PM
Does anyone have contact information? I HAD two open cases with a NEW HP Sprectre that burst open due to battery expansion...they said they were sending replacements over a year ago and NOTHING has been received. I am stuck on an old laptop nearing death waiting for parts to use the "NEW" but now out of warranty laptop.
10-04-2022 02:09 PM
Normally HP does not stock spare batteries, we have to buy from third party using part # to search. Your machine uses battery part # L60373-005 which is N/A from HP
You can use part # to buy elsewhere such as Amazon, Newegg ... or eBay
Regards.
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10-05-2022 01:07 PM
I understand that but my entire bottom cover is warped beyond repair and has split the metal. they were supposed to send a new bottom panel. I have NOTHING but and unusable computer. I wish the damage was just the swollen battery but it goes beyond. I was told it would be replaced.