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HP Recommended
HP Spectre x360 - 13-aw0023dx
Microsoft Windows 11

Does anyone have contact information? I HAD two open cases with a NEW HP Sprectre that burst open due to battery expansion...they said they were sending replacements over a year ago and NOTHING has been received. I am stuck on an old laptop nearing death waiting for parts to use the "NEW" but now out of warranty laptop.

2 REPLIES 2
HP Recommended

@siestac 

 

Normally HP does not stock spare batteries, we have to buy from third party using part # to search. Your machine uses battery part # L60373-005 which is N/A from HP

 

You can use part #  to buy elsewhere such as Amazon, Newegg ... or eBay

 

Regards.

BH
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HP Recommended

I understand that but my entire bottom cover is warped beyond repair and has split the metal. they were supposed to send a new bottom panel. I have NOTHING but and unusable computer. I wish the damage was just the swollen battery but it goes beyond. I was told it would be replaced.

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