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I was scanning with an HP 7300 series printer using the HP Smart App .... scanned 22 pages and the file disappeared and I can't find it.  Is it being stored somewhere that it can be retrieved?  If so, how do I find it?

1 REPLY 1
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@Mahf1 

 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

 

Sadly, no.

Scan jobs that fail partway through do not "save part of the job".

 

What? 

Job size is one of the most important limitations -- A single job comprised of many of pages, regardless of whether those pages represent one document of multiple documents, can fail if the printer memory cannot "hold" the active job until all the pages are scanned.  There is no "Stop, clear memory,  then resume" option.  That means if your job is too large and the scan fails partway through, the "already scanned" pages are NOT saved.

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

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