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Purchased an Envy x360 a day ago. On checking, found the outer edge of the screen got a scratch, almost got a chamfered edge. Suspect the cause might be a manufacturing defect. Really sad to see that on an expensive new purchase.
Even though it’s a cosmetic damage, am I eligible to ask for an exchange, since the purchase is only a day old ?
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HP Recommended
Exchanges and all customer service are handled exclusively through the Store.
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Dragon-Fur
HP Recommended
Exchanges and all customer service are handled exclusively through the Store.
The Community has no influence over the process.
We have no access to any purchase information.
Open your regional HP Store website.
If contact information is not immediately on the main web page,
Scroll down and look for Customer Support or Contact Us information.
HP Online Store – USA
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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