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Sethadvocates
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Message 1 of 2
144
Flag Post

Screen is not firm, as expected.

HP Recommended
HP Pavilion Gaming Laptop 15-cx0141
Microsoft Windows 10 (64-bit)

I have just purchased a Laptop HP Pavilion Gaming Laptop 15-cx0141, but its screen is not firm. It is not expected from HP to install a laptop, without verifing this defect.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Sethadvocates I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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