Screen won't wake up after HP driver updates

Jenn_Holdcraft · ‎02-04-2021

I have an issue where my probook screen won't wake up from sleep/hiberate - the power button light is on, the keyboard lights up, but the screen just stays dark, and the only thing I can do is a hard reboot. It's been happening for a while and I changed settings so it wouldn't go to sleep or hiberate for 5 or so hours when open - because it seemed to wake up after the lid being closed so I just didn't want it go to sleep while I was working through the day but not at the machine constantly. The only time closed lid didn't seem to work was if I had some sort of update. I have an HP and AMD Radeon display adapter installed and at some point I turned on off and that seemed to work for a while where the machine always woke up after that. That eventually didn't seem to work anymore and finally a month or so ago I found something online talking about doing a reset of your power settings and used powercfg –restoredefaultschemes - and that seems to work until some other update happens. I thought it was Windows updates, but it happened again today and the only update was listed as a driver update - HP Development Company, L.P. - Extension - 8.10.7.1. I assume if I run the powercfg command it will work again, but does anyone know what is happening? I have worked around it and tried various things for ages but figured I'd finally ask after I realized today it wasn't Window updates (or at least not them only) that was re-triggering the issue...

Thank you, Jennifer

Maxim__M · ‎02-09-2021

Have similar problem.

After driver installation and reboot my laptop did not want to start at all.

Just black screen, big noise from fans, and light from keyboard.

I was not able to enter to BIOS.

F10, F11, F2, Esc did not work.

After about 20 hard reboots I finally was able to start Windows normally.

I have EliteBook Folio 1040 G3.

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