Setting up HP Laptop with HP Dock and Philips monitors

[Deb2761]

I am trying to setup a HP 17Z CA300 laptop with a HP USB-c Dock G5 to connect to two Philips monitors. The dock connects to the laptop fine but I am unable to get the monitors to connect. Both monitors and cables have been connected (one at a time) to the laptop and they both work. How do I connect them via the dock?

[resistencia]

Hi @Deb2761 

The USB-C port is not compatible with DisplayPort and does not transmit image for data only.

External I/O Ports

2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 USB 2.0 Type-A; 1 HDMI 1.4b; 1 RJ-45; 1 AC smart pin; 1 headphone/microphone combo

[Deb2761]

So is there a way to get this to work or do I need a different dock?

[resistencia · Accepted solution]

needs a different dock, it is the DisplayLink compatible dock, which by means of software and hardware can use any USB port for imaging. I leave the link where you can consult for these dock notes the model you are interested in and makes a search on the internet

DisplayLink Products list | Synaptics