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‎10-05-2022 02:55 PM

HP Recommended
Product: HP ProBook 455 G7 Notebook PC
Operating System: Microsoft Windows 11

today i updated to windows 11 22H2 and i went to device manager and found in other devices it showing uknown device i tried to update the driver but it couldnt detect it

note; my laptop before i wasnt able to use fingerprint it shows we couldnt find a fingerprint scanner compatible with windows hello so i was thinking me upgrading to 22H2 would fix it before iwasnt seeing it bu now i see the uknow device can it mean its the fingerprint or no pls help me and thanks

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3 REPLIES 3

‎10-05-2022 04:26 PM

HP Recommended

Hi:

 

Please post the hardware ID for the unknown device, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎10-07-2022 05:25 AM

HP Recommended

i found out that its nordvpn

so fogetting that is there a way i can get my fingerprint reader to work or test it on a third party app

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‎10-07-2022 06:30 AM

HP Recommended

Unfortunately, I wouldn't be able to help you with that.

 

I assume you have installed the fingerprint driver.  The only one currently available is for W11 21H1.

 

Driver - HP ProBook 455 G7 Notebook PC | HP® Customer Support

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