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PharmTech1 Student
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Slim docking station USB ports not recognized

D9Y32UT
Microsoft Windows 7 (64-bit)

USB ports on dock not recognized Dock is new out of the box and I have this issue on multiple PC's and Docking Stations.

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Associate Professor Associate Professor
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Slim docking station USB ports not recognized

Please update the Firmware on this docking station

 

ftp://ftp.hp.com/pub/softpaq/sp79001-79500/sp79015.exe

 

 

I am an HP employee.

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Slim docking station USB ports not recognized

Hello,

 

If this is occurring on multiple PC's and docks (especially out of box), then the chance of it being a hardware issue is very slim, therefore I would concentrate on the software/drivers.

 

Given the information provided, I would start here:

 

1.  Check for any conflicts in Device Manager.

2.  Make sure the latest Intel Chipset, Intel Management Engine, Intel USB, and/or Intel Serial IO drivers for your laptop have been downloaded from HP.com and installed (search on your laptop model and operating system to find list of applicable drivers).

 

https://support.hp.com/us-en/drivers

I work for HP
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