• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2019 01:45 AM

HP Recommended
Product: Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I received my new Elitebook and I was expecting a flawless setup experience. However along the way I got some problems. Hopefully the HP experts can give me some answers.

  • The Intel WLAN driver won't install. I used HP Support Assistant and a direct download from hp.com. It just finishes with an error (driver file) or a hanging program (HPSA) Googling for an answer I found a newer driver at the Intel website which installed seamless. However HPSA still says a newer driver (actually older) is available.
  • The laptop comes with HP Client Security which asks for my Windows password. I use Office 365/AD login so I don't have one. This problem is mentioned in a forum post from 2016. Is there any progress on this?
  • HP Sure Click seems to give me a secure browser experience. It looks like it just supports Internet Explorer. Is there any updated version which supports modern (supported) browsers?
  •  

Thanks for you help!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.