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DanK5
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Spectre 360 swollen battery

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Spectre 360

I purchased a Spectre x360 15-blo18ca premium notebook 2 years ago and am very disappointed. After a number of difficulties, not to mention poor polished aluminum finish, my keyboard is warped and the touchpad is not functioning from what appears to be a swollen battery. This is supposed to be the premium competitor product for the Apple notebooks? Unbelievable. Does anyone have any positive correspondence experience with HP with similar issues? 

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Riddle_Decipher
HP Support Agent
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@DanK5 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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