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Angus63
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Spectre 360x will only charge to 85%

HP Recommended
Spectre 360X
Microsoft Windows 10 (64-bit)

Hi. I've had my Spectre 360x for 21 months and it is great.

Recently it has only charged to 85% and then will only run on battery for one to two hours depending what I am doing. I have run the battery diagnostic. It says all is fine. I have tried a manual recalibration by draining the battery, charging, draining and charging but it still only charges to 85%.

Any suggestions?

Regards
A
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Dragon-Fur
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Level 16
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Message 2 of 2
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HP Recommended

@Angus63 

 

The battery may be doing the best it can - older batteries lose the ability to charge all the way to original capacity. 

 

Observation / Opinion:  21 months qualifies as "older" in a consumer grade product.

 

Suggestion:  Consider replacing the battery.

 

Information / Tests

 

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Battery having trouble?

  • If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.
  • The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

And / Or

 

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

 

 

Documents and Reference

 

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

 

 

Recalls and Advisories

 

Be sure to check your computer’s Website Support for relevant advisories and bulletins

 

 

The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.

 

Information

 HP Replacement programs and product recalls

 

 Battery Safety Mode

 

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

 

 

Purchase Options

 

  1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
  1. If / When you know the battery type / part number, check for the battery at the Parts Store
  2. If the part is not available from HP, use your search engine to search for the part in your region.

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category Product Information
  • Look for the Specifications for your computer
  • The Product number may be listed in the Specifications document

 

Find your computer Serial Number

 

See: HP PCs, Printers - Finding the Serial Number

 

Find your part number

 

The part number you seek may be in the Maintenance and Service Guide

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category User Guides
  • Look for the Maintenance and Service guide for your computer
  • The part numbers are listed in the component section (wording varies)

 

Check for parts at the PartSurfer Website

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

NOTE >> Parts marked as "n/a" are not available from HP.

 

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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