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HP Recommended
HP Spectre x360 - 15-ch031ng
Microsoft Windows 10 (64-bit)

Hi.

I have recently noticed a bulge under the keyboard of my spectre x360, I suspected that the battery is somehow swelling?

My laptop is working fine for now, but the bulge is quite worrisome and i can't afford to lose laptop functionality.

 

I've looked around and seen that theres a battery recall for some notebook models, but mine isnt concerned.

 

image-4d6bf889-97c3-47fb-88b8-846e31755b21.jpg

 

My laptop just got out of its 2 years warranty 3 months ago (of course it did!).

Is there any special warranty program which can help me replace my battery at low cost?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Klemenn I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Klemenn 

 

Bloated battery needs to be replaced.

There is no option other than replacement.

 

Two choices - actually three:

  • Purchase and change out the battery yourself for the expense of having to purchase said battery.  This method is fast, not difficult, and costs you only time and the purchase of the battery.
  • If the computer is in Warranty, contact HP Support, submit a case, prepare to send the computer to HP for repair.

 

Third, unofficial option

  • Wait for an agent to find your message, evaluate the content, and respond.

 

Lots of people do opt for the third option - "bloated" battery is a sensitive subject for some and the idea of just changing out the battery is unacceptable for any reason.

 

The fastest option is to purchase and replace the battery.

 

We can provide the information to help you replace the battery.

There is also video available.

Essentially, the basic information you need is located in the Service Guide for your computer.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 15-ch031ng 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

@Klemenn I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.