cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
138
Flag Post

Solved!

Spectre X360 bulge, battery swollen?

HP Recommended
HP Spectre x360 - 15-ch031ng
Microsoft Windows 10 (64-bit)

Hi.

I have recently noticed a bulge under the keyboard of my spectre x360, I suspected that the battery is somehow swelling?

My laptop is working fine for now, but the bulge is quite worrisome and i can't afford to lose laptop functionality.

 

I've looked around and seen that theres a battery recall for some notebook models, but mine isnt concerned.

 

image-4d6bf889-97c3-47fb-88b8-846e31755b21.jpg

 

My laptop just got out of its 2 years warranty 3 months ago (of course it did!).

Is there any special warranty program which can help me replace my battery at low cost?

2 REPLIES 2
Highlighted
Level 15
Level 15
27,778 27,539 2,439 8,981
Message 2 of 3
Flag Post
HP Recommended

@Klemenn 

 

Bloated battery needs to be replaced.

There is no option other than replacement.

 

Two choices - actually three:

  • Purchase and change out the battery yourself for the expense of having to purchase said battery.  This method is fast, not difficult, and costs you only time and the purchase of the battery.
  • If the computer is in Warranty, contact HP Support, submit a case, prepare to send the computer to HP for repair.

 

Third, unofficial option

  • Wait for an agent to find your message, evaluate the content, and respond.

 

Lots of people do opt for the third option - "bloated" battery is a sensitive subject for some and the idea of just changing out the battery is unacceptable for any reason.

 

The fastest option is to purchase and replace the battery.

 

We can provide the information to help you replace the battery.

There is also video available.

Essentially, the basic information you need is located in the Service Guide for your computer.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 15-ch031ng 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
31,106 31,055 2,572 3,880
Message 3 of 3
Flag Post
HP Recommended

@Klemenn I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation