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Honor Student
Posts: 1
Member Since: ‎03-15-2017
Message 1 of 3 (464 Views)

Spectre x360 rubber feet turning black

Product Name: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I bought HP x360 about 2 days ago and after the first day of use I noticed that the grey rubber feet were turning black.

 

I put it only on clean desks and in the included cover, so I was quite surprised about it. In the end, I found out that the problem is the included cover itself.

 

Now I have 2 half black rubber feet on my laptop and they look horrible only after 2 days of usage.

 

 

What is your experience about this?  Feet would turn black anyway even without the crappy cover?

 

How is that possible that the original and included HP cover for my Spectre is ruining it? How can I fix it?

I think this is very disappointing.

HP Support Agent
Posts: 7,629
Member Since: ‎07-14-2016
Message 2 of 3 (426 Views)

Re: Spectre x360 rubber feet turning black

Hello, @Alexlunder - Hope you are well Smiley Happy
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

 

Going through your post, I see that the rubber feet on your Spectre turned black. Did you try cleaning the same? If not, then try cleaning the rubber feet using some distilled water and lint free cloth.

 

If the issue still persists, you can contact the HP phone support to get the rubber feet replaced under warranty.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy


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DVortex
I am an HP Employee

Student
Posts: 1
Member Since: ‎09-12-2017
Message 3 of 3 (79 Views)

Re: Spectre x360 rubber feet turning black

My Spectre x360 has the exact same problem. I've been using the supplied case that came with my x360 and i think this must be causing the feet to discolour. :/ 

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