Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Suddenly in sleep mode and can not turn on or off. Power light is on

HP Recommended
HP Probook

HP Powerbook i7


Tags (1)
Level 8
Level 8
1,190 1,190 73 152
Message 2 of 2
Flag Post
HP Recommended

if this is a HP ProBook (and not a powerbook) then make sure you provide the actual model and OS versions you are using... You can hard restart by pressing the power button for 15secs... once you power restart the laptop, run HP Image Assistant and update the BIOS and all drivers it suggests

I work for HP. However, all opinions and comments are my own.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation