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‎11-16-2024 10:15 AM

HP Recommended
Product: HP EliteBook 865 16 inch G10 Notebook PC (70A94AV)
Operating System: Microsoft Windows 11

My almost new (less than a year old) in-warranty EliteBook 865 G10 is reporting battery error -- But I cannot contact any live person at HP tech support....

 

I went to the support website, logged-in and try to start a live chat -- but after I enter my profile information, the live chat Window never opens. 

 

When I call the posted number during service hours, I am put on hold for a LONG time (~30 mins.), and then no one picks up, or the call just disconnects. 

 

Does HP not have a working live support? -- This is supposed to be a premium business laptop.... (?!)

 

( NOTE:  The problem is the battery reporting failure.  HP Windows Hardware Diagnostics component test is reporting battery error).  HP Support Assistant also says "The battery is reporting a failure and needs to be replaced as soon as possible. Your battery may be covered by your HP Warranty.  Please contact HP.  M4X08K-C07CA1-MFGJWK-C0C923".   Well, I can't get the battery replaced "as soon as possible" if I can't reach anyone at HP tech support.... )

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