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‎08-27-2019 01:48 PM

HP Recommended
Product: HP Spectre x360 Convertible 13-ap0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My laptop doesn't have Clickpad settings under Touchpad Advanced Control.

Synaptics Touchpad app is not available in administrator profile. It is available in Guest profile.

Windows store asks for Redeem code to run the app in administrator profile. Screenshot attached.

Please advise on how to go about it? I can't control my touchpad's multigesture functions currently.

 

 

Capture.PNG

2 people had the same question
4 REPLIES 4

‎08-27-2019 04:14 PM

HP Recommended

@Anibuddy 

 

Please download and install Synaptics TouchPad Driver (Windows 10 v1903):

 

   https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96822.exe

 

Regards.

BH
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‎08-27-2019 10:31 PM

HP Recommended

Hi Banhien,

The driver is already installed. HP Service Center engineers also installed the same and returned the laptop after changing motherboard yesterday but the problem remains.

 

Regards,

Aniket

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‎09-03-2019 05:45 AM

HP Recommended

Dear HP team,

 

Still awaiting a solution. Any update or direction on this?

 

Regards,

Aniket

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‎10-11-2019 11:35 AM

HP Recommended

Dear HP team,

 

Hope you are seeing the discussion and will at the end reply to it.

 

Regards,

Aniket Shukla

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