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Anibuddy
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28 20 0 0
Message 1 of 5
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Synaptics Touchpad app not available on XPS 360 2018

HP Recommended
HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hi,

My laptop doesn't have Clickpad settings under Touchpad Advanced Control.

Synaptics Touchpad app is not available in administrator profile. It is available in Guest profile.

Windows store asks for Redeem code to run the app in administrator profile. Screenshot attached.

Please advise on how to go about it? I can't control my touchpad's multigesture functions currently.

 

 

Capture.PNG

4 REPLIES 4
banhien
Level 20
Level 20
100,805 39,840 13,086 27,443
Message 2 of 5
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HP Recommended

@Anibuddy 

 

Please download and install Synaptics TouchPad Driver (Windows 10 v1903):

 

   https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96822.exe

 

Regards.

BH
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Anibuddy
Author
Level 2
28 20 0 0
Message 3 of 5
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Hi Banhien,

The driver is already installed. HP Service Center engineers also installed the same and returned the laptop after changing motherboard yesterday but the problem remains.

 

Regards,

Aniket

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Anibuddy
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Message 4 of 5
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Dear HP team,

 

Still awaiting a solution. Any update or direction on this?

 

Regards,

Aniket

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Anibuddy
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Message 5 of 5
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Dear HP team,

 

Hope you are seeing the discussion and will at the end reply to it.

 

Regards,

Aniket Shukla

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