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‎09-03-2023 02:40 AM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-dv2000 (4Z018AV)
Operating System: Microsoft Windows 11

I bought the laptop 3 days ago and while I picked up my laptop, I heard some wrangling noise as if a screw of broken part is there inside laptop body.

I called the customer care and got the case registered.

It's been 2 days since I registered my case, but I haven't received any call or message from the technician assigned to me.

 

Is there any other process to handle this issue?

Category:
1 person had the same question
1 REPLY 1

‎09-05-2023 08:29 AM

HP Recommended

Hi @Yash4119 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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