Terrible customer service

[Derick8]

I emailed HP a formal complaint about the very poor customer service I have received with my HP computer problems and have received no response whatsoever!

[A_Gayathri]

Hi @Derick8,

Welcome to the HP Support Community

I understand you are facing an issue with customer service. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

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[A_Gayathri]

Hi @Derick8, 

Thank you for your reply

We apologize for the unpleasant experience you had. 

Have a great day!

Gaya1238

HP Support