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Rafxia
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The battery of my new bought note book does'nt work more than 5.5hours

HP Recommended
HP Spectre x360 convertable 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hello All,

I have HP specter X360 13 -ap0xxx, 2019, bought 2 months ago, only used few times since then, I noticed that the battery life time is very short unlike what was described in the specs. that it can work 13 hours. Using the computer for simple browsing so far, but still the battery life does not go above 5 to 6 hours in best situations, I have tried to adjust the power settings to best battery performance, adjust the screen brightness to 30 percent, and run all diagnostics from HP, for the battery and system checkup (all are good by the diagnostics results).

 

Any suggestions, what might be wrong?

 

2 REPLIES 2
KrazyToad
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Message 2 of 3
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HP Recommended

@Rafxia

 

I understand your concerns

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

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Rafxia
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Thank you

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