The order was declined but the money wasn't refunded

[Magovit]

I made an order on the 27th of November 2023 for a HP EliteBook 865 16 inch G10 Laptop through the HP Store.

First I got an email from HP saying the order had been received and a minute later I got another email from HP saying that my order had been declined and they couldn't tell me the reason why "to protect my privacy" and that they wouldn't charge me anything for my order.

However, when I checked my bank account I realized that the payment went through and it's been 5 days and I haven't received the refund yet. I talked to my bank and they told me that the refund hasn't been sent and I should contact my merchant to resolve this situation. I'm not from the US so I can't really contact HP via phone. So, I want to know what can I do in order to get my refund.

I still would like to buy this laptop, but sadly becouse i have no refund, i lost my Black Friday Disccount.

[Magovit · Accepted solution]

My problem was solved automactly.
The USA bank is too slow kkkk.  Money back after 1 week.