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‎11-16-2020 11:59 PM

HP Recommended
Product: ZBook 15v G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

my ZBook 15v G5 has two error with the Thunderbolt 3 hardware.

 

All drivers and BIOS are the latest version. The UEFI Hardware Diagnostics did not find any error with the Thunderbolt 3 hardware.

 

But in my Device Manager there are two errors and the Thunderbolt Dock is not working. Furthermore the Thunderbolt Software says that no Thunderbolt hardware is available.

 

PCI to PCI Bridge under device manager

Error

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The specified request is not a valid operation for the target device.

Bridge PCI\VEN_8086&DEV_1578&SUBSYS_11112222&REV_02

 

Second Problem under device manager

ThunderBolt(TM)Controller - 1577 (this one has an exclamation mark over it)

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

PCI\VEN_8086&DEV_1577&SUBSYS_11112222&REV_02

 

ThunderBolt(TM)Controller - 1577 (this one seems to be working correctly)

 

 

 

Does anyone have an idea?

4 people had the same question
1 REPLY 1

‎11-23-2020 02:36 AM

HP Recommended

Does no one have any ideas?

1 person found this reply helpful
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