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‎04-05-2019 01:13 PM

HP Recommended
Product: Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have issue with the port Thunderbolt 3 of my Elitebook 840 G5, when connect the usb-c to VGA adapter, not recognize the external monitor.

 

I make the test with other laptop like Zbook Studio G5, Elite x2 1012 G2, Zbook 15 G4 and it all recognize the external monitor.

 

what can i do to solve this problem?

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2019 09:45 AM

HP Recommended

Hello Community,

 

 

I found the problem and was Windows Embedded Controller for USB

 

the name is: ucsi usb connector manager

 

Only needs disable and everything works with normality.

 

2019-04-11 10_40_28-Fotos.png

 

I hope my situation can solve to many problem of USB-C devices with your equiptments

sorry for my bad english but not is my native language.

 

Thanks

Jose D.

View solution in original post

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2 REPLIES 2

‎04-08-2019 09:41 AM

HP Recommended

news

today I made  a test with the 840 G5 and magically works the adapter but when unplug and plug not recognize it again.


maybe can be a problem of driver? 

 

Regards

Was this reply helpful? Yes No

‎04-11-2019 09:45 AM

HP Recommended

Hello Community,

 

 

I found the problem and was Windows Embedded Controller for USB

 

the name is: ucsi usb connector manager

 

Only needs disable and everything works with normality.

 

2019-04-11 10_40_28-Fotos.png

 

I hope my situation can solve to many problem of USB-C devices with your equiptments

sorry for my bad english but not is my native language.

 

Thanks

Jose D.

Was this reply helpful? Yes No
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