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JosDiaz
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Solved!

Thunderbolt 3 problems with USB-C video adapter

HP Recommended
Elitebook 840 G5
Microsoft Windows 10 (64-bit)

Hello,

 

I have issue with the port Thunderbolt 3 of my Elitebook 840 G5, when connect the usb-c to VGA adapter, not recognize the external monitor.

 

I make the test with other laptop like Zbook Studio G5, Elite x2 1012 G2, Zbook 15 G4 and it all recognize the external monitor.

 

what can i do to solve this problem?

 

Regards.

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JosDiaz
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Hello Community,

 

 

I found the problem and was Windows Embedded Controller for USB

 

the name is: ucsi usb connector manager

 

Only needs disable and everything works with normality.

 

2019-04-11 10_40_28-Fotos.png

 

I hope my situation can solve to many problem of USB-C devices with your equiptments

sorry for my bad english but not is my native language.

 

Thanks

Jose D.

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JosDiaz
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news

today I made  a test with the 840 G5 and magically works the adapter but when unplug and plug not recognize it again.


maybe can be a problem of driver? 

 

Regards

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JosDiaz
Author
Level 1
3 2 1 0
Message 3 of 3
Flag Post
HP Recommended

Hello Community,

 

 

I found the problem and was Windows Embedded Controller for USB

 

the name is: ucsi usb connector manager

 

Only needs disable and everything works with normality.

 

2019-04-11 10_40_28-Fotos.png

 

I hope my situation can solve to many problem of USB-C devices with your equiptments

sorry for my bad english but not is my native language.

 

Thanks

Jose D.

View solution in original post

0 Kudos
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