cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
JosDiaz
Level 1
3 2 1 0
Message 1 of 3
6,801
Flag Post

Solved!

Thunderbolt 3 problems with USB-C video adapter

HP Recommended
Elitebook 840 G5
Microsoft Windows 10 (64-bit)

Hello,

 

I have issue with the port Thunderbolt 3 of my Elitebook 840 G5, when connect the usb-c to VGA adapter, not recognize the external monitor.

 

I make the test with other laptop like Zbook Studio G5, Elite x2 1012 G2, Zbook 15 G4 and it all recognize the external monitor.

 

what can i do to solve this problem?

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions
JosDiaz
Author
Level 1
3 2 1 0
Message 3 of 3
Flag Post
HP Recommended

Hello Community,

 

 

I found the problem and was Windows Embedded Controller for USB

 

the name is: ucsi usb connector manager

 

Only needs disable and everything works with normality.

 

2019-04-11 10_40_28-Fotos.png

 

I hope my situation can solve to many problem of USB-C devices with your equiptments

sorry for my bad english but not is my native language.

 

Thanks

Jose D.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
JosDiaz
Author
Level 1
3 2 1 0
Message 2 of 3
Flag Post
HP Recommended

news

today I made  a test with the 840 G5 and magically works the adapter but when unplug and plug not recognize it again.


maybe can be a problem of driver? 

 

Regards

Was this reply helpful? Yes No
JosDiaz
Author
Level 1
3 2 1 0
Message 3 of 3
Flag Post
HP Recommended

Hello Community,

 

 

I found the problem and was Windows Embedded Controller for USB

 

the name is: ucsi usb connector manager

 

Only needs disable and everything works with normality.

 

2019-04-11 10_40_28-Fotos.png

 

I hope my situation can solve to many problem of USB-C devices with your equiptments

sorry for my bad english but not is my native language.

 

Thanks

Jose D.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation