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09-19-2022 04:48 PM
Hi,
I had my device prompt for my bitlocker recovery key this morning, which I expected was caused by it trying to update to Windows 11. I guessed this based off a totally different system a few weeks back doing this. However, in this case this HP was not trying to update to Windows 11, and I am leaning towards an actual hardware issue. I am posting here to get opinions or ideas on things to check. Order of events:
- Bitlocker tripped, looking for recovery code
- Enter recovery codeboot into Windows
- Suspend Bitlocker
- Reboot
- When trying to resume bitlocker after reboot receive an error
- A compatible TPM can't be found
- Open TPM admin
- No TPM found
- Open Device Manager
- Device can't start (code 45)
- Restart to BIOS
- "Fascinating: error:
- Question value mismatch with Option Vaue!
- (TPM Device: mismatch value is 255.)
- "Fascinating: error:
- Clear BIOS & restart. No change
- Back into BIOS, disable TPM reboot, no change.
- Back into BIOS re-enable TPM, no change
- Into Windows, download latest firmware installer F.35 for Envy 17t-cg100
- Install BIOS successful, reboot
- Into BIOS... NO TPM OPTIONS SHOW UP!!
- Boot into Windows
- Bitlocker can't be Resumed
- Device manager shows TPM and indicates it started successfully
- TPM Manager says TPM not ready
- Click Prepare TPM and receive message that the TPM is ready.
- Reboot... no change.
- Click Prepare TPM and receive message that the TPM is ready.
- Reran F.35 firmware installer. No change.
I have the HP Care Pack for the device, but it's past its manufacturer warranty. Is it time for hardware work?
Anyone have other suggestions on things I can try? (Please don't say rollback FW, that's a pain. But seriously... if that is definitely the answer...OK)
Thanks!