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HP Recommended

Trade in Promotion October 2022. Its 5 weeks since the HP Rewards Team received my laptop to complete

My trade in as part of the promotion deal which attracted me to upgrading my laptop. Despite multiple emails the response remains negative and best poor. I asked for an update and the email reply simply said, they haven't got one! Is this the service you think is acceptable from a large global business like HP? Frankly I am becoming increasingly disillusioned with HP. Please can someone, anyone expedite my trade in to bring this matter to a conclusion. You have my laptop for which I did not receive the common courtesy of confirmation emaill. I look forward to hearing from someone in your organisation who can solve this sorry mess.

1 REPLY 1
HP Recommended

@dreambird

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.