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- Trade in Promotion October 2022 farce

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01-23-2023 04:01 PM
Trade in Promotion October 2022. Its 5 weeks since the HP Rewards Team received my laptop to complete
My trade in as part of the promotion deal which attracted me to upgrading my laptop. Despite multiple emails the response remains negative and best poor. I asked for an update and the email reply simply said, they haven't got one! Is this the service you think is acceptable from a large global business like HP? Frankly I am becoming increasingly disillusioned with HP. Please can someone, anyone expedite my trade in to bring this matter to a conclusion. You have my laptop for which I did not receive the common courtesy of confirmation emaill. I look forward to hearing from someone in your organisation who can solve this sorry mess.
01-24-2023 07:06 AM
Welcome to the HP support community.
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Sandytechy20
I am an HP Employee