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Jeff17866
Level 4
129 78 0 8
Message 1 of 3
190
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Trying to get rid of password protection

HP Recommended
ProBook 6545b
Microsoft Windows XP

I have a ProBook 6545b which is password protected but I forgot the password.

I reset it back to factory defaults but it still brings up the box to enter the password.

Is there anything else I can try?

2 REPLIES 2
REO51ST
Level 16
25,082 24,632 3,568 8,035
Message 2 of 3
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HP Recommended

Welcome to the HP Support Community @Jeff17866 

 

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS Password.

 

HP can remove the Password via a service of the Notebook.

 

You can contact HP Support to set this up.

 

Contact HP Worldwide:  https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Options vary depending on location and warranty status (Service fee may apply)

 

Best regards,

 

REO

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Jeff17866
Author
Level 4
129 78 0 8
Message 3 of 3
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HP Recommended

Uh-huh. Thanks anyway.

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