Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

USB-C Dock G5 USB ports stopped working

HP Recommended
ENVY & Elitebook
Microsoft Windows 10 (64-bit)

HP Community,


I have an HP Elitebook and and HP Envy laptop. I connect both laptops to my HP G5 Docking station depending on my needs. Last week at some point, the USB ports on the docking station stopped working. I initially thought it was a problem with the Elitebook, but quickly discovered that the issues exist on the Envy as well.


I've updated the drivers, but the issue still persists. Any ideas what could be happening? Have you all experienced this before?


Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation