• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-13-2022 04:57 AM

HP Recommended

i have new USB-C G5 Essential Dock but am getting no sound or voice, is there a mute button somewhere? any tips?

Category:
3 people had the same question
1 REPLY 1

‎10-13-2022 12:52 PM - edited ‎10-13-2022 12:53 PM

HP Recommended

Hello & Welcome !

 

Please, clarify where you expect sound to come from ? Have you plugged in a jack device like a heatset ?

 

May be you have not changed the output device in Windows ? Review these articles:

>> https://www.berkshirecc.edu/knowledge/general-tips-and-questions/change-audio-output-win10pc.php

>> https://winaero.com/change-default-audio-device-windows-10/

 

If you checked the links and inserted an audio jack in the 3.5 mm jackport, provide more info

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.