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04-13-2020 06:59 AM
I have a problem with my USB ports on my Pavilion laptop. They work normally for 2 days and the 3rd day I don't get them to work anymore. Whenever I don't get them to work, there's nothing I can do, they turn up like normal in device manager. I've reinstalled the drivers and tried to adjust fast startup settings, all without result. I have tried rebooting many times but it only seems to work again when I take my laptop to another place and start it the next day, everything is working like usual. I have tried the USB test in the f2 startup module, and it turned out with an error message. I have attached it to this question.
04-16-2020 05:55 PM
I reviewed your post and I understand that the USB ports are not working correctly on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact support as it looks like a hardware issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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