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Flengs
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Message 1 of 2
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Flag Post

USB ports mysteriously working only intermittently

HP Recommended
Pavilion 15-cs3722nd
Microsoft Windows 10 (64-bit)

I have a problem with my USB ports on my Pavilion laptop. They work normally for 2 days and the 3rd day I don't get them to work anymore. Whenever I don't get them to work, there's nothing I can do, they turn up like normal in device manager. I've reinstalled the drivers and tried to adjust fast startup settings, all without result. I have tried rebooting many times but it only seems to work again when I take my laptop to another place and start it the next day, everything is working like usual. I have tried the USB test in the f2 startup module, and it turned out with an error message. I have attached it to this question. 

IMG_20200413_144148.jpg

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Flengs,

 

I reviewed your post and I understand that the USB ports are not working correctly on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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