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UcmUcsiCx.sys crashes on HP EliteBook 735 G5

HP EliteBook 735 G5
Microsoft Windows 10 (64-bit)

Do you experience similar problems?

 

BIOS: Q81 Ver. 01.09.01 - 10/18/2019 (same issue on previous BIOS and Windows versions)

 

Microsoft (R) Windows Debugger Version 10.0.19494.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\LiveKernelReports\UcmUcsiCx.sys-20191121-1909.dmp]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 18363 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff803`23c00000 PsLoadedModuleList = 0xfffff803`24048170
Debug session time: Thu Nov 21 19:09:36.725 2019 (UTC + 1:00)
System Uptime: 5 days 9:56:00.425
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...........
Loading User Symbols

Loading unloaded module list
...............................
For analysis of this file, run !analyze -v
nt!IopLiveDumpEndMirroringCallback+0x7e:
fffff803`241aa79e 488d8e00010000  lea     rcx,[rsi+100h]
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UCMUCSI_LIVEDUMP (1d4)
The UcmUcsi driver has encountered an error.
Arguments:
Arg1: 0000000000000000, A UCSI command has timed out because the firmware did not respond to the command in time.
Arg2: 0000000000000001, The UCSI command value.
Arg3: ffffee8fe6a0c240, If non-zero, the pointer to additional information (dt UcmUcsiCx!UCMUCSICX_TRIAGE).
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 4

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on R7

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 26

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 65

    Key  : Analysis.System
    Value: CreateObject


DUMP_FILE_ATTRIBUTES: 0x10
  Live Generated Dump

BUGCHECK_CODE:  1d4

BUGCHECK_P1: 0

BUGCHECK_P2: 1

BUGCHECK_P3: ffffee8fe6a0c240

BUGCHECK_P4: 0

PROCESS_NAME:  System

STACK_TEXT:  
ffffee8f`e6a0bdc0 fffff803`2419f6aa : ffffffff`ffffffff 00000000`00000011 00000000`00000011 00000000`00000008 : nt!IopLiveDumpEndMirroringCallback+0x7e
ffffee8f`e6a0be10 fffff803`241aa405 : 00000000`00000000 fffff803`00000000 ffff9d81`00000001 00000000`00000001 : nt!MmDuplicateMemory+0x26e
ffffee8f`e6a0bea0 fffff803`2445a64b : ffff9d81`01765c50 ffff9d81`01765c50 ffffee8f`e6a0c178 ffffee8f`e6a0c178 : nt!IopLiveDumpCaptureMemoryPages+0x79
ffffee8f`e6a0bf60 fffff803`2444d6af : 00000000`00000000 ffffb383`ca114890 ffffb383`c3b51cb0 ffffb383`ca114890 : nt!IoCaptureLiveDump+0x2e7
ffffee8f`e6a0c110 fffff803`2444ddd8 : ffffffff`80003ee8 00000000`00000000 00000000`00000000 00000000`000001d4 : nt!DbgkpWerCaptureLiveFullDump+0x137
ffffee8f`e6a0c170 fffff803`2444d501 : 00000000`00000002 00000000`00000000 fffff803`33451a78 fffff803`00000000 : nt!DbgkpWerProcessPolicyResult+0x30
ffffee8f`e6a0c1a0 fffff803`33458a52 : 0000627e`fd768648 fffff803`33454100 00000000`00000000 00000000`00000001 : nt!DbgkWerCaptureLiveKernelDump+0x1a1
ffffee8f`e6a0c1f0 fffff803`33457e16 : ffff9d81`05b856c0 fffff803`33454100 00000000`00000000 00000000`00000000 : UcmUcsiCx!UcmUcsiCx::GenerateCommandTimeoutDump+0x10e
ffffee8f`e6a0c270 fffff803`334573cd : ffff9d81`00573358 fffff803`334517a8 fffff803`334508f0 00000000`00000002 : UcmUcsiCx!UcmUcsiCx::CxDevice::UnrecoverableFailureEncountered+0xf2
ffffee8f`e6a0c2b0 fffff803`334434c9 : ffff9d81`0332cba0 ffff9d81`0332cf00 00000013`00000002 fffff803`3345154c : UcmUcsiCx!UcmUcsiCx::CommandHandler::UnrecoverableFailure+0xa9
ffffee8f`e6a0c2f0 fffff803`3344e06e : ffff9d81`0332cba0 ffff9d81`0332cf00 00000000`00000000 fffff803`33450910 : UcmUcsiCx!UcmUcsiCx::CommandHandlerStateMachine<UcmUcsiCx::CommandHandler>::EntryFuncs::FailedEntry+0x9
ffffee8f`e6a0c320 fffff803`3344e8c7 : ffff9d81`0332cba0 ffff9d81`0332cf00 ffff9d81`0332cf88 00000000`00000004 : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ExecuteCurrentState+0x82
ffffee8f`e6a0c3a0 fffff803`3344d9e0 : ffff9d81`0332cba0 ffff9d81`0332cf88 00000000`00000005 00000000`00000000 : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ProcessEventQueue+0x13b
ffffee8f`e6a0c400 fffff803`33442508 : ffff9d81`00573401 fffff803`33454100 fffff803`33454100 fffff803`33454100 : UcmUcsiCx!SmFx::StateMachineEngine::EnqueueEvent+0xfc
ffffee8f`e6a0c440 fffff803`33449b8e : ffff9d81`00573348 00000000`00000000 ffff9d81`005734b4 00000000`00000107 : UcmUcsiCx!UcmUcsiCx::CommandHandler::SendUcsiCommand+0x78
ffffee8f`e6a0c480 fffff803`3344c7f9 : ffff9d81`03fb6ba0 ffff9d81`03fb6f00 00000000`00000000 fffff803`33451110 : UcmUcsiCx!UcmUcsiCx::Opm::SendResetCommandAndGetResponse+0x7e
ffffee8f`e6a0c4d0 fffff803`3344e06e : fffff803`33454100 fffff803`3344a830 00000000`0000005d fffff803`334525f8 : UcmUcsiCx!UcmUcsiCx::OsPolicyManagerStateMachine<UcmUcsiCx::Opm>::EntryFuncs::SendPpmResetCommandEntry+0x9
ffffee8f`e6a0c500 fffff803`3344e8c7 : ffff9d81`03fb6ba0 ffff9d81`03fb6f00 ffff9d81`03fb6f88 00000000`0000000a : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ExecuteCurrentState+0x82
ffffee8f`e6a0c580 fffff803`3344d9e0 : ffff9d81`03fb6ba0 ffff9d81`03fb6f88 00000000`0000000b 00000000`00000000 : UcmUcsiCx!SmFx::StateMachineEngine::StateMachineEngineImpl::ProcessEventQueue+0x13b
ffffee8f`e6a0c5e0 fffff803`33448aa6 : ffff9d81`00573348 fffff803`334525f8 fffff803`33454100 00000000`00000000 : UcmUcsiCx!SmFx::StateMachineEngine::EnqueueEvent+0xfc
ffffee8f`e6a0c620 fffff803`334599ef : ffff9d81`005735b0 00000000`00000000 00000000`00000000 fffff803`33454100 : UcmUcsiCx!UcmUcsiCx::Opm::StartPowerUp+0x5e
ffffee8f`e6a0c660 fffff803`33443f3f : 00000000`00000000 ffff9d81`05b856c0 ffff9d81`028979b0 0000627e`fd768648 : UcmUcsiCx!UcmUcsiCx::Ppm::PowerOn+0x77
ffffee8f`e6a0c6c0 fffff803`2542015d : ffff9d8f`fad80710 00000000`00000000 ffffa8e3`00000000 fffff803`253a4216 : UcmUcsiCx!UcmUcsiCx::CxDevice::EvtCxDevicePreSelfManagedIoRestart+0x9f
ffffee8f`e6a0c700 fffff803`25429b02 : ffff9d8f`fad80710 ffff9d81`02897b30 00000000`0000000c fffff803`253b2051 : Wdf01000+0x8015d
ffffee8f`e6a0c760 fffff803`253cdeb1 : ffffee8f`e6a0c888 00000000`00000000 ffff9d81`01cf4850 ffffee8f`e6a0c828 : Wdf01000+0x89b02
ffffee8f`e6a0c790 fffff803`253b911a : ffffee8f`e6a0c888 00000000`0000000c 00000000`00000000 00000000`00000000 : Wdf01000+0x2deb1
ffffee8f`e6a0c7d0 fffff803`253b77fa : ffff9d81`01cf47b0 ffff9d81`01cf47b0 ffff9d81`01cf4878 fffff803`2543c9c8 : Wdf01000+0x1911a
ffffee8f`e6a0c800 fffff803`253b0cce : 00000000`00000000 ffff9d81`00000000 ffff9d81`037fb1f0 fffff803`253b7aea : Wdf01000+0x177fa
ffffee8f`e6a0c880 fffff803`253b1e0e : ffff9d81`017e8000 00000000`00000700 00000000`00000300 fffff803`2543c900 : Wdf01000+0x10cce
ffffee8f`e6a0c900 fffff803`253b136e : ffff9d81`017e8278 fffff803`00000000 ffff9d81`017e8250 00000000`00000000 : Wdf01000+0x11e0e
ffffee8f`e6a0ca70 fffff803`253b5a79 : ffff9d81`017e8250 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000+0x1136e
ffffee8f`e6a0cab0 fffff803`23c67c0f : ffff9d81`06724db0 ffff9d8f`ff4749d0 00000000`00000000 fffff803`2ce25020 : Wdf01000+0x15a79
ffffee8f`e6a0cb00 fffff803`23cbd4b5 : ffff9d8f`f4c78a20 ffff9d8f`fdc63040 fffff803`23c67b10 00000000`0000000c : nt!IopProcessWorkItem+0xff
ffffee8f`e6a0cb70 fffff803`23d2a7a5 : ffff9d8f`fdc63040 00000000`00000080 ffff9d8f`f4caf080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffee8f`e6a0cc10 fffff803`23dc8b2a : fffff803`1f0ea180 ffff9d8f`fdc63040 fffff803`23d2a750 00000000`00000246 : nt!PspSystemThreadStartup+0x55
ffffee8f`e6a0cc60 00000000`00000000 : ffffee8f`e6a0d000 ffffee8f`e6a07000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


SYMBOL_NAME:  UcmUcsiCx!UcmUcsiCx::GenerateCommandTimeoutDump+10e

MODULE_NAME: UcmUcsiCx

IMAGE_NAME:  UcmUcsiCx.sys

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  10e

FAILURE_BUCKET_ID:  LKD_0x1D4_COMMAND_TIMEOUT_1_UcmUcsiAcpiClient_UcmUcsiCx!UcmUcsiCx::GenerateCommandTimeoutDump

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {89bec524-7638-cd83-4566-ae3a60c64ef4}

Followup:     MachineOwner
---------

 

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