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HP Recommended
HP ProBook 450 G7 Notebook PC
Microsoft Windows 10 (64-bit)

I am unable to use the contact support options on the warranty page for the laptop.

 

The screen shows that I clearly have a valid warranty, but when I get to the contact support page the following message appears:

"We are unable to determine your warranty status for the product and serial number provided.

 

Please verify the numbers provided or try again later"

 

I know the information is correct, because when I type it back in again, it brings me back to the screen that the warranty is valid, but again, when clicking on "Contact HP" it brings me right back to the same error

1 REPLY 1
HP Recommended

@Claracb20 

 

Our Community cannot help directly - "We" are not support.

That said, I will send this off the the moderator team to be checked.

 

Request for Review

 

  • I have submitted a request that our Community moderators review your question / concern.

 

Worth Noting

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  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.