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kolsam
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Unable to perform Guided trouble shooting as errot messageAn error occurred while attempting to load

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HP ENVY Laptop 17-ae1xx
Microsoft Windows 10 (64-bit)

irrespective of the guided trouble shooting  options - same error message after the window - analysing your system-

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Echo_Lake
HP Support Agent
HP Support Agent
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@kolsam

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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