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‎02-20-2024 10:20 AM

HP Recommended
Product: 14" Pavillion

I can not figure out how HP Inc treats HPE employees so poorly.  I have tried for over 3 days to process a PC 14" Pavillion order, still with no success.  Sure, I am outside the country, but HP will NOT ship to my freight forwarder.  They tied up $1k on my credit card because they were unable to resolve the matter.  They said it was an SSD shortage, which proved false, then it was an issue with their systems... come on!!!  I tried to escalate my issue, but no one listens... I am unable to speak to a manager.  Yesterday I received 2 HP Payment emails... and still the order did not get processed.   I am working, yet I have spent over 3 hours with these people... 

How does HP Inc stay in business?

Either Amazon or eBay are easier to do business with...

Rafael Chaves

Category:
1 REPLY 1

‎02-20-2024 11:36 AM - edited ‎02-20-2024 11:37 AM

HP Recommended

Hi @raefffer 

 

I am sorry to hear about the challenges you have been facing.


I am going to send you a private message soon and your matter will be escalated. Please, only reply to identified contacts (e.g. HP employees, admins, moderators, etc.)

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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