Unable to register new laptop - serial number not recognized

[doughoag]

HP Support appears to be completely useless! I'm trying to register a brand-new laptop and it keeps saying it is not a valid serial number of product ID. I also don't see any method to contact a person in order to resolve my problem.

[IT_WinSec]

Hello,

Is your Serial number recognized here:

>> https://partsurfer.hp.com/

or

>> https://support.hp.com/us-en/check-warranty

Please, answer Yes or No - do not post public screenshots here in the forum.

Where exactly and why you would like to register your product ?

What is your product ? Where did you buy it from and when ?

Please, clarify. Thanks

[doughoag]

Yes - it is recongnized on the PartSurfer site, but not on the Check Warrranty site.

(Edited)

Product Number :  91D12AV

Description :  HP Pavilion Plus Laptop

I want to add it to my dashboard with my other HP products so I can check my warranty status if needed.

I purchased the laptop directly from the HP website on March 19, 2025

[IT_WinSec]

Apologies for the delayed response. Sorry to hear about the inconvenience caused.

I will ask the moderators to enable private messaging functions and then get in touch with you via email to get this sorted.

[IT_WinSec]

Hello @doughoag 

This is only a formal confirmation that the product now got registered in HP's system (internal and external ones).

Let me know if anything else is needed via email.