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RRNGC
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Unknown BIOS pasword

HP Recommended
HP ZBook 15 G2

Someone has modified the BIOS password on this unit which is 'unknown'.  I cannot make changes to the BIOS so that I can boot up off of ethernet.  That option is missing compared to the other systems that I manage.  I don't see a jumper that I can remove like a desktop system.  I cannot find any help in the forums matching this description or product model.

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REO51ST
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HP Recommended

@RRNGC

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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