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Unknown BIOS pasword

HP Recommended
HP ZBook 15 G2

Someone has modified the BIOS password on this unit which is 'unknown'.  I cannot make changes to the BIOS so that I can boot up off of ethernet.  That option is missing compared to the other systems that I manage.  I don't see a jumper that I can remove like a desktop system.  I cannot find any help in the forums matching this description or product model.

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HP Recommended



For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.


Phone >>


When talking to the HP rep ask them to escalate your service request.


Just to note:


Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.



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