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HP Recommended

Hi,

I have a HP Spectre x360 Convertible 15-bl1XX.

l also have a WD Blue 1TB USB HD which l've owned before l brought my Spectre and there is stuff on the USB drive that l want to put on the laptop.

 

But everytime l connect l connect the hd to the laptop, I get the windows connect sound  and after small delay i get the window's disconnect sound and a pop up message telling me the drive is not recognised.

 

I have updated the BIOS and Windows's drivers but still no go 

 

Has anybody recognised this issue and have a solution?

in 

 

PS: I think this posted on the area, l'll repost in the note book and operating systems area

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@FerMichael

 

As you have mentioned that other devices work fine on the same USB port that confirms an issue with the WD hard drive and I recommend you contact there support.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@FerMichael

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • Is the hard drive getting detected on a different computer?
  • Have you tried different USB ports on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Hi The_fossette,

 

  • What is the product number of your computer?
    • The product code is 1VW22AAR
  • Is the hard drive getting detected on a different computer?
    • I don't have any other computers to test the drive.
  • Have you tried different USB ports on the computer?
    • l haveo 2 usb C ports but no adapter from usb 2 to usb c 
  • Have you performed any troubleshooting steps before posting ?
    • l've updated windows, drivers and BIOS

l still just get connect/disconnect tones and a message telling me the drive isn't recognised. 

 

That's about it

HP Recommended

@FerMichael

 

Are other devices working on the USB ports?

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Yes, 

 

I have a printer which I  physically plug into the usb port and a logitech wireless receiver for my mouse.

 

Both work ok

HP Recommended

@FerMichael

 

As you have mentioned that other devices work fine on the same USB port that confirms an issue with the WD hard drive and I recommend you contact there support.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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