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Locked

‎11-27-2022 04:53 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC

Window 11 error: 

We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

 

I have tried 

Installed driver from hp website

update service settings

update in registry 

uninstall and reinstall drivers 

 

still window 11 not recognizing 

 

1 REPLY 1

‎11-30-2022 02:16 AM

HP Recommended

Hello

FPR was on option for 840 G5

even if you see the little square where ther coould be a FPR on the right side keyboard deck , it's very hard to understand if its a FPR or just a piece of plastic.

 

check in device Manager if in the devices list you can find a Finger Print Reader, probably it doesn't exist.

 

Bye

 

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